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Financial services firms have paid attention as a variety of mostly-American-owned digital companies have gained increasing market share, a trend that has increased notably during the Covid-19 pandemic.

Since Amazon is one of the best-known of these firms, those who want to emulate its success have dubbed the process “Amazonisation”, a concept explored in more detail by a Luxembourg for Finance session held earlier this year.

Despite much talk about the cost and efficiency benefits of digitalisation and clients moving very quickly to adopt it, some parts of the fund sector still rely on manual processing. Some in the sector are calling for regulators to play an increased role in setting standards.

A panel entitled “Trends in fund distribution as investors have become more digital than ever - Is the fund industry ready?” discussed the current situation as part of ALFI’s recent Digi Pulse Amsterdam virtual event.