Banks focus innovation efforts on customer experience

European banks are focusing their innovation efforts on customer experience, a study by PwC Luxembourg has found. Though the study was conducted before the outbreak of the novel coronavirus, PwC’s Banking Industry Leader Roxane Haas believes Covid-19 will lead to a further acceleration of innovation in the field.

McKinsey: private bank profitability declines again

Private banks in Europe saw their profits decline in 2019, for the second year in a row, according to a study by McKinsey. Profitability is under pressure due to a combination of rising costs and lack of client growth.

According to the management consultancy, the study shows that private banks in Europe are confronted with structurally weak profit dynamics, growing dissatisfaction among clients and significant operational problems due to working from home.

Active clients propel Degroof Petercam private banking profits

The income of Degroof Petercam Luxembourg’s private banking division has not been dented by the coronavirus crisis. To the contrary, results have been ‘above expectations’ thanks to a sharp increase in trading revenue, says its head Kris De Souter in an interview with Investment Officer.

Covid-19 won't change UHNWI behaviour: Lombard’s Vanhoenacker

Contrary to the predictions of some that the pandemic will see a pull-back from globalisation, Jurgen Vanhoenacker, who heads the Sales and Wealth Structuring teams at Lombard International Assurance in Luxembourg, sees no signs of a reduced appetite for clients to live cross-border lives.